Política de reembolso
Returns & Refunds
At PawHaven, we want you and your cat to love your hoodie. If something isn't right, here's how returns work.
1. Contact us first
Email Pawhaven796@gmail.com before sending anything back, with:
- Your full name
- Your order number
- The reason for the return (plus photos if the item arrived damaged, defective, or incorrect)
We'll reply with return instructions. Returns sent without prior contact can't be accepted.
2. Return window
You have 30 days from the delivery date to request a return.
3. Condition of items
Because these hoodies are worn against the body and used as pet carriers, returned items must be:
- Unworn, unwashed, and free of pet hair, odors, and stains
- In original condition with all tags attached
- In the original packaging
Items showing signs of wear, washing, pet use, or damage can't be accepted and will be returned to you at your cost.
4. Return shipping costs
You're responsible for all return costs, including postage, carrier fees, tracking, insurance, packaging, and any customs duties, taxes, or handling charges. We don't provide prepaid labels or reimburse return shipping, and original shipping charges are non-refundable.
Exception: defective, damaged, or incorrect items
If your item arrives defective, damaged, or not as ordered, PawHaven covers all return costs and will send a replacement or a full refund, including original shipping.